Info

Contact
General Inquiries
Press Inquiries
Marketing & Sponsorships
VENDORS
Vendor Applications
If you are a vendor interested in participating in the Chicago Open Air Festival please fill out the appropriate Vendor Application Form.
Food VENDOR
Craft Vendor
Lockers
Locker Info

LOCKER LOGO WTR

Do you want a safe and secure place to store your things while you attend Chicago Open Air Festival? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.

Shuttle Rides
SHARE THE BUS
Come enjoy the festival and leave the driving to Share the Bus! Affordable one-way or round-trip rides are available from downtown Chicago and area hotels.
FAQ
GENERAL QUESTIONS
  • Which stage and what time will bands be playing?

    A full schedule with set times will be posted about 2 weeks before the show. In the meantime, you can check out our LINEUP PAGE for a by-day listing of bands.
  • How do I get there?

    Directions to the festival site can be found on Toyota Park’s website HERE
  • Where should I park?

    Specific parking information for the festival will be closer to the festival dates.
  • Will re-entry be allowed at the festival?

    No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.
  • What ages are allowed?

    This is an all ages event. All attendees are required to purchase a full price ticket regardless of age.
  • What time do the doors to the venue open and when will it be over?

    Doors will open at 11:00am. The show’s end time will be posted closer to the event dates.
  • Can I purchase a meet and greet for bands playing the event?

    No, we do not offer any sort of official meet and greet packages for our events.
  • Is there a lost & found?

    Yes. Lost and found for the event is located at the Guest Services Booth located behind section 128 in the stadium. After events, guests wishing to inquire about the recovery of lost items should call Guest Services at 708-496-6820. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations.
  • Is there camping at the event?

    No, we are not offering any camping at the show. Click HERE for a list of campgrounds in the Chicago area.
  • Is the venue ADA accessible?

    Yes. Toyota Park has a designated drop-off location as well as disabled guest parking. Seating and viewing areas in the field and stadium level are also accessible. Please visit the venue’s website HERE for full information.
  • Will there be plenty of food at the venue?

    Yes. We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas. Check out our growing list of both Food and beverage vendors HERE.
  • Will there be ATMs available?

    Yes, there will be multiple ATMs inside the venue.
  • Will alcohol be sold?

    Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.
  • What about the weather?

    Chicago Open Air is an outdoor event and is held rain or shine. No refunds or exchanges will be given for weather. In the event of rain, we advise ponchos, and rain boots.
  • What is your policy on crowd surfing and moshing?

    Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.
TICKET QUESTIONS
  • Where can I buy tickets in advance?

    You can purchase tickets online via Ticketmaster. Please see our TICKET DETAILS page for full info. You can also purchase tickets at the Toyota Park Box office. They are open Monday through Friday from 10am to 4pm.
  • I have an issue with the tickets I purchased. Who can help me with that?

    For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.
  • Can I get a refund?

    No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.
  • When and where will the box office be open on site?

    Box Office hours and location will be posted closer to the event dates.
  • I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?

    Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.
ALLOWED ITEMS
  • What is not allowed in?

    • No coolers or picnic baskets
    • No outside food or beverages
    • No glass containers
    • No video cameras or Go Pros
    • No audio recording devices
    • No laptops or tablets
    • No professional cameras or cameras with removable lenses
    • No selfie sticks
    • No lasers or laser pointers
    • No drones
    • No chairs of any kind
    • No umbrellas
    • No hula hoops or totems
    • No balloons or beach balls
    • No confetti or glow sticks
    • No aerosol cans
    • No whistles or air horns
    • No fireworks or explosives
    • No musical instruments of any kind
    • No bags, backpacks, draw-string bags or duffle bags
    • No weapons of any kind
    • No drugs or drug paraphernalia
    • No pets (with exception of documented service animals)
    • No gang-related colors or patches
    • No chains, chain wallets, or spikes
    • No unauthorized vending or advertising
    • *** We do not provide on-site storage for prohibited items. ***
  • What is allowed in?

    • One factory-sealed bottle of water (20oz max)
    • Cellphones
    • Sunscreen (non-aerosol)
    • Binoculars
    • Small, point-and-shoot digital camera
    • Hats and sunglasses
    • Earplugs
    We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:
    • Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
    • A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
    • A clear one-gallon re-sealable zip top bag (maximum is freezer size: 10” x 12” x 2”)
    • A clear or mesh drawstring bag
  • Can I bring a prescription medication or medically necessary food items into the festival?

    Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so when presented with a doctor’s note at the festival gates.
  • What bags are allowed and not allowed into the show?