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We are fully booked for 2017. Thanks for your interest!
Locker Info


Do you want a safe and secure place to store your things while you attend Chicago Open Air Festival? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.

Shuttle Rides
Come enjoy the festival and leave the driving to Share the Bus! Affordable one-way or round-trip rides are available from downtown Chicago and area hotels.
  • Which stage and what time will bands be playing?

    A full schedule with set times will be posted about 2 weeks before the show. In the meantime, you can check out our LINEUP PAGE for a by-day listing of bands.
  • How do I get there?

    Directions to the festival site can be found on Toyota Park’s website HERE
  • Where should I park?

    For those driving to the festival, our recommended parking lots are located at the Toyota Park Stadium. Venue parking staff will direct you to available lots as you arrive. There will be a $20 per-day fee to park in these lots. In the event the recommended lots are full, you will be directed to overflow lots. To help alleviate traffic, we also recommend taking taxis and rideshares (such as Lyft or Uber). The pick-up and drop-off zone for these will be in the PACE Bus Stop lanes, in the Toyota Park stadium parking lot. The PACE Toyota Park Express (Route 387 Toyota Park Express) shuttle line will be running from the Midway CTA Orange Line Station directly to Toyota Park all weekend, beginning early in the morning until after the festival has ended.
  • Will re-entry be allowed at the festival?

    No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.
  • What ages are allowed?

    This is an all ages event. All attendees are required to purchase a full price ticket regardless of age.
  • What time do the doors to the venue open and when will it be over?

    Doors will open at 11:00am. Music is scheduled to end at 11:55 on Friday, 10:55pm on Saturday and 10:05pm on Sunday.
  • Can I purchase a meet and greet for bands playing the event?

    No, we do not offer any sort of official meet and greet packages for our events.
  • Is there a lost & found?

    Yes. Lost and found for the event is located at either Guest Services Booth; one is located behind section 128 in the stadium, the other is located next to Gate C. After events, guests wishing to inquire about the recovery of lost items should call Guest Services at 708-496-6820. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations.
  • Is there camping at the event?

    No, we are not offering any camping at the show. Click HERE for a list of campgrounds in the Chicago area.
  • Is the venue ADA accessible?

    Yes. Toyota Park has a designated drop-off location as well as disabled guest parking. Seating and viewing areas in the field and stadium level are also accessible. Please visit the venue’s website HERE for full information. You may also visit the Guest Services booth onsite for assistance.
  • Will there be plenty of food at the venue?

    Yes. We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas. Check out our growing list of both Food and beverage vendors HERE.
  • Will there be ATMs available?

    Yes, there will be multiple ATMs inside the venue.
  • Will alcohol be sold?

    Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.
  • What about the weather?

    Chicago Open Air is an outdoor event and is held rain or shine. No refunds or exchanges will be given for weather. In the event of rain, we advise ponchos, and rain boots.
  • What is your policy on crowd surfing and moshing?

    Moshing & crowd surfing can be dangerous activities and are strongly discouraged. Patrons assume all risk associated with such activities. Please be aware of your surroundings and avoid these activities and those associated with them for your own protection.
  • Where can I buy tickets in advance?

    You can purchase tickets online via Ticketmaster. Please see our TICKET DETAILS page for full info. You can also purchase tickets at the Toyota Park Box office. They are open Monday through Friday from 10am to 4pm.
  • I have an issue with the tickets I purchased. Who can help me with that?

    For issues with previously purchased tickets, visit TICKETMASTER
  • Can I get a refund?

    No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.
  • When and where will the box office be open on site?

    The main Toyota Park box office is located near Gate D and will be open every day at 9:30am. It will close on Friday and Saturday at 10pm, Sunday at 9pm.
  • I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?

    Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.
  • What is not allowed in?

    • No coolers or picnic baskets
    • No outside food or beverages
    • No glass containers
    • No video cameras or Go Pros
    • No audio recording devices
    • No laptops or tablets
    • No professional cameras or cameras with removable lenses
    • No selfie sticks
    • No lasers or laser pointers
    • No drones
    • No chairs of any kind
    • No umbrellas
    • No hula hoops or totems
    • No balloons or beach balls
    • No confetti or glow sticks
    • No aerosol cans
    • No whistles or air horns
    • No fireworks or explosives
    • No musical instruments of any kind
    • No bags, backpacks, draw-string bags or duffle bags
    • No weapons of any kind
    • No drugs or drug paraphernalia
    • No pets (with exception of documented service animals)
    • No gang-related colors or patches
    • No chains, chain wallets, or spikes
    • No unauthorized vending or advertising
    • *** We do not provide on-site storage for prohibited items. ***
  • What is allowed in?

    • One factory-sealed bottle of water (20oz max)
    • Cellphones
    • Sunscreen (non-aerosol)
    • Binoculars
    • Small, point-and-shoot digital camera
    • Hats and sunglasses
    • Earplugs
    We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:
    • Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
    • A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
    • A clear one-gallon re-sealable zip top bag (maximum is freezer size: 10” x 12” x 2”)
    • A clear or mesh drawstring bag
  • Can I bring a prescription medication or medically necessary food items into the festival?

    Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so when presented with a doctor’s note at the festival gates.
  • What bags are allowed and not allowed into the show?